Year after year, universities conduct student satisfaction surveys. And in most cases, they don’t achieve the desired participation rates. As a result, universities are missing out on a wealth of information they need from their students to monitor the business and the quality of their system.
The participation rates achieved in most centers are around between 10 and 30%, a figure that in some cases is too low to draw real conclusions about the subjects or the teaching staff.
These participation figures show that students do not perceive the importance of these surveys for the university. For this reason, the university should facilitate this process and bear in mind that the method chosen to conduct the surveys is a determining factor in increasing student participation.
What methods do I have for conducting academic satisfaction surveys?
There are different methods for conducting these surveys, and they have different implications for both students and the university. Below, we will look at some of them:
Questionnaire in paper format
It’s the classic option, the way it was always done until the advent of new technologies. And we can’t deny that it has a certain effectiveness in terms of the volume of student responses.
But regardless of student participation, this method involves entirely manual data management and report generation. Therefore, it creates a slow process with a heavy workload for the teams involved.
For this reason, it’s a very inefficient solution economically, both because of the cost of paper and the university’s dedicated resources in terms of time and personnel.
Por este motivo, es una solución muy poco eficiente a nivel económico tanto por el coste del papel como por los recursos dedicados de la universidad a nivel de tiempo y personas.
Academic platforms
Some academic platforms have their own module for answering academic surveys. For this reason, this is one of the main methods used by universities and educational institutions.
However, most of these platforms are designed and usable primarily for desktop use, without considering mobile devices.
Therefore, the ability for students to easily answer surveys in the middle of a class is considerably reduced if they don’t have a computer. This means that, on the one hand, computer users may start filling them out but not finish the entire process because it becomes lengthy, tedious, and unintuitive on a device that isn’t their preferred one. On the other hand, students using mobile devices may have a poor experience and therefore also fail to complete the process.
Furthermore, we must consider that these platforms are not used daily by students, and therefore, this will discourage their participation.
For this reason, this solution creates a negative experience for the student, resulting in low levels of participation and, therefore, a loss of very relevant information for the university.
Other solutions such as UNIFIT
Given that academic surveys are often lengthy due to their multiple sections, we must ensure that users can complete them easily and intuitively.
And for this, there’s no better solution than offering a tool that is:
- Easy to use.
- Commonly used by students.
- With a fresh and more dynamic format than academic platforms.
- Accessible from mobile devices, their preferred choice.
- Offering a positive user experience to minimize dropout rates.
For this reason, incorporating a feature like satisfaction surveys into the UNIFIT app for daily university life is a solution that significantly increases participation rates.
Why does the UNIFIT app for universities allow me to improve response rates?
UNIFIT’s app for students’ daily lives creates a new dynamic of student participation and communication, both academically and socially.
This unique platform generates an experience that keeps the community engaged and active, transforming the app into an essential tool for students to use every day.
In this way, students become accustomed to receiving regular notifications, news, events, and surveys, perceiving them as an integral part of their daily routine, making them feel involved and heard.
This means that when it comes time to respond to academic satisfaction surveys, students are more receptive and face fewer barriers, resulting in higher participation rates.
In short, if you want to improve your response rates to satisfaction surveys, contacta us and discover how implementing an UNIFIT app for daily university life will allow you to improve your results.
